1. General information
This privacy policy explains how the online store shop.1bps.lt personal data of visitors and buyers is processed.
Data controller:
MB "Bit per second"„
Company code: 305239530
VAT number: LT100016313718
Address: Vilniaus St. 86, LT-19120 Širvintos
Email: info@1bps.lt
Phone: +370 606 06397
2. What personal data do we collect?
When conducting e-commerce, we can process:
- first and last name;
- phone number;
- email address;
- delivery and billing address;
- company name, company code and VAT number, if purchasing on behalf of a company;
- order information;
- the selected delivery method and parcel machine;
- payment status information;
- correspondence and customer service information;
- IP address and technical data on website usage;
- account information if the buyer decides to create an account.
Shopping in the store is possible without creating an account.
3. Purposes of personal data processing
We process personal data to:
- accept and administer orders;
- to process payments;
- deliver ordered goods;
- to issue invoices;
- to provide warranty service and return of goods;
- respond to customer inquiries;
- to fulfill accounting and tax obligations established by legal acts;
- ensure the security of the online store and information systems;
- prevent fraud and abuse.
4. Legal basis
Personal data is processed:
- when it is necessary for the conclusion and performance of a purchase and sale agreement;
- when we are required to process data in accordance with legal acts;
- when we have a legitimate interest in ensuring the security of the website, payments and orders;
- in other cases - with the consent of the buyer.
5. To whom is personal data transferred?
In order for us to fulfill your order, the necessary personal data may be transferred to service providers who help operate the store, including:
- payment service providers, including Paysera;
- banks and other payment service providers;
- suppliers of goods when the goods are sent directly to the final recipient;
- courier and parcel machine operator;
- providers of accounting services or accounting systems;
- website hosting, technical support and IT service providers;
- state institutions when we are required to provide information in accordance with legal acts.
Only data that is necessary to provide a specific service is transferred to service providers.
6. Payments
Payment data, such as a payment card number or online banking login details, MB "Bits per second" does not save.
Electronic payments can be made through Paysera or other payment service providers specified in the store. Payment service providers process personal data in accordance with their own privacy policies.
7. Delivery of goods
Goods can be sent directly from the supplier to the address specified by the buyer or to a selected parcel machine.
In this case, the following may be transferred to fulfill the order:
- recipient's name and surname;
- delivery address;
- phone number;
- email address;
- information about the selected parcel machine;
- other information necessary for delivery.
8. Data retention periods
We store personal data for no longer than is necessary for the purposes for which it was collected, or as required by law.
Accounting and tax documents are stored for the periods established by law.
Customer inquiries, warranty service, and product returns information may be retained for as long as necessary to process the request and administer potential legal claims.
The VDAI recommends having clear data destruction processes and securely removing unnecessary data after the specified deadline. (State Data Protection Inspectorate)
9. Cookies
The website may use necessary cookies to:
- shopping cart;
- the billing process;
- for connection;
- for security;
- for the technical operation of the website.
Non-essential analytical or marketing cookies, if used, are activated only in accordance with applicable legal requirements.
10. Data security
We apply organizational and technical measures to protect personal data from unauthorized access, alteration, disclosure or destruction.
VDAI recommends that e-commerce stores manage privileged access, use encryption, have data destruction procedures, and manage system changes. (State Data Protection Inspectorate)
11. Your rights
You have the right:
- receive information about the processing of your personal data;
- to access your personal data;
- demand that inaccurate data be corrected;
- to request the deletion of data in cases specified in legal acts;
- request restriction of data processing;
- exercise the right to data portability;
- to object to certain data processing;
- withdraw previously given consent.
Such fundamental rights of data subjects are also indicated by the State Data Protection Inspectorate. (State Data Protection Inspectorate)
To exercise your rights, please contact us by email. info@1bps.lt.
12. Complaints
If you believe that your personal data is being processed incorrectly, you can first contact us by email. info@1bps.lt.
You also have the right to file a complaint To the State Data Protection Inspectorate.
13. Changes to the Privacy Policy
The Privacy Policy may be updated in response to changes in legislation, systems used, service providers, or our business processes.
The current version of the privacy policy is always published in the online store. shop.1bps.lt.