Purchasing rules
1. General provisions
1.1. These purchase rules determine the terms and conditions for purchasing goods in the online store. shop.1bps.lt terms and conditions, rights and obligations of the buyer and seller, payment, delivery, return of goods and dispute resolution procedures.
1.2. Seller – MB "Bit per second"„, legal entity code 305239530, VAT number LT100016313718, address Vilniaus St. 86, LT-19120 Širvintos, email info@1bps.lt.
1.3. By placing an order in the online store, the buyer confirms that he has read and agrees with these rules.
1.4. The provisions of the Civil Code of the Republic of Lithuania and other legal acts regulating consumer rights apply to consumers. Special rights granted to legal entities as consumers apply only to the extent established by legal acts.
2. Products and prices
2.1. The online store provides the main features of the goods, technical data, price, availability and other information relevant to the buyer.
2.2. All prices displayed to the buyer are in euros including VAT, unless explicitly stated otherwise.
2.3. Product photos may be illustrative in nature. The actual appearance or configuration of the product may differ slightly, provided that this does not change the essential characteristics of the product.
2.4. The balance and availability of goods are updated according to warehouse information. In exceptional cases, after placing an order, it may become clear that the goods are no longer available for delivery. In such a case, the buyer is informed and offered an alternative solution or the money paid is refunded.
3. Placing an order
3.1. The buyer selects the goods, their quantity, delivery and payment method and provides the contact details necessary to fulfill the order.
3.2. The Buyer is responsible for the accuracy of the data provided.
3.3. The purchase and sale agreement is considered concluded when the buyer places an order and receives an order confirmation by e-mail.
3.4. The seller has the right to contact the buyer to clarify the order details.
4. Settlement
4.1. Goods can be paid for using the payment methods specified in the online store, including:
- electronic payments via Paysera;
- by bank card, when this method is available through the payment service provider;
- by bank transfer.
4.2. Specific payment methods available are provided in the order payment window.
4.3. The order can only be processed upon receipt of payment, except in cases where another payment method has been selected and approved by the seller.
5. Delivery of goods
5.1. Goods are delivered to the address specified by the buyer or to the selected parcel machine, if such a delivery method is available for a specific item.
5.2. Available delivery methods and their prices are provided before the order is finally confirmed.
5.3. Ordered goods may be stored in different warehouses, so one order may be delivered in several separate shipments. The buyer does not have to pay any additional fees for this, unless otherwise expressly stated at the time of ordering.
5.4. The delivery time of the goods depends on the availability of the goods and the chosen delivery method. Unless specifically stated otherwise, the goods are delivered within the time limit set by law. VVTAT indicates that, unless otherwise agreed, the goods must be delivered no later than 30 days from the conclusion of the contract. (Consumer Rights Office)
5.5. The buyer must provide an accurate delivery address and contact telephone number.
5.6. Upon receipt of the shipment, the buyer must check the packaging for obvious damage. If any damage is noticed, it is recommended to record it at the time of delivery.
6. Right of withdrawal and return of goods
6.1. The user has the right to 14 days to withdraw from the distance sales contract without giving a reason, except for the exceptions set out in legal acts, upon receipt of the goods.
6.2. In order to exercise this right, the buyer must clearly inform the seller by e-mail. info@1bps.lt.
6.3. A more detailed procedure for returning goods is provided on the page „"Return of goods"“.
6.4. Upon receipt of the consumer's notification of withdrawal from the contract, the seller shall, in cases established by law, refund the amounts paid by the buyer no later than within 14 days. The seller may withhold the refund until receipt of the goods or proof of their dispatch is provided. (Consumer Rights Office)
7. Product quality and warranty
7.1. The seller is responsible for the compliance of the goods sold with the requirements of legal acts.
7.2. Applicable to consumers statutory warranty of at least two years, when the non-conformity of the goods becomes apparent within the period specified in the legislation.
7.3. If the product is of poor quality, the consumer may first demand its repair or replacement, where such a requirement is proportionate. In cases provided for by law, a price reduction or termination of the contract may be required. (Consumer Rights Office)
7.4. For warranty service, the buyer shall contact MB "Bit per second"„, and not necessarily directly to the manufacturer. (Consumer Rights Office)
7.5. For defective goods, please contact us by e-mail. info@1bps.lt, indicating the order number, product name and description of the problem.
8. Personal data
8.1. The Buyer's personal data is used to accept the order, administer payment, deliver goods, issue invoices, provide warranty service and other functions related to the performance of the contract.
8.2. More detailed information about the processing of personal data is provided in the online store. Privacy Policy.
9. Responsibility
9.1. The Seller is not liable for losses incurred due to incorrect or incomplete data provided by the Buyer.
9.2. The limitations of the Seller's liability shall not apply in cases where such liability cannot be limited under mandatory provisions of law.
9.3. Temporary malfunctions of the online store due to technical reasons are not considered a breach of contract if the seller takes reasonable steps to eliminate the malfunctions.
10. Requests, claims and disputes
10.1. The buyer can submit all questions or claims regarding the order by e-mail. info@1bps.lt.
10.2. The written request of the user shall be examined and a reasoned response shall be provided no later than within 14 calendar days, when legal acts do not establish another deadline. (Consumer Rights Office)
10.3. If the dispute cannot be resolved with the seller, the consumer may contact State Consumer Rights Protection Service (SCPS) regarding the resolution of the dispute out of court. (Consumer Rights Office)
11. Final provisions
11.1. These rules are governed by the law of the Republic of Lithuania.
11.2. The Seller may update the rules when necessary due to changes in legislation, services or the operation of the online store.
11.3. The version of the rules that was in effect at the time of placing the order applies to the order.