Right to withdraw from the contract
A user who purchased a product in an online store shop.1bps.lt, has the right through 14 days from the date of receipt of the goods without giving a reason for withdrawing from the distance sales contract, except for exceptions provided for in legal acts. (Consumer Rights Office)
To exercise this right, the buyer must clearly inform the seller of his decision by e-mail within the specified period. info@1bps.lt.
Please specify:
- first and last name;
- order number;
- the name of the returned product;
- contact phone number;
- a clear statement that you are withdrawing from the purchase and sale agreement.
Product return
The buyer who has notified the withdrawal from the contract must send or hand over the goods to the seller no later than within 14 days from the date of notification of withdrawal from the contract. (Consumer Rights Office)
Please contact us by email before sending the item. info@1bps.lt. We will provide specific instructions for returning the item and a return address.
The buyer is liable for any diminished value of the goods resulting from actions that were not necessary to establish the nature, characteristics and functioning of the goods.
The direct shipping costs for returning goods of suitable quality are borne by the buyer, unless the seller agrees to cover them.
Refund
Upon receipt of the buyer's notice of withdrawal from the contract, the seller shall refund the amounts paid by the consumer, including the costs of standard delivery, no later than within 14 days.
The seller has the right to withhold the refund until the item is returned or the buyer provides proof that the item has been shipped. (Consumer Rights Office)
Refunds are made using the same payment method used to make the payment, unless otherwise expressly agreed with the buyer.
Products not covered by the 14-day return policy
The right to withdraw from a distance contract does not apply in the cases specified in Article 6.228¹⁰ of the Civil Code of the Republic of Lithuania, including certain goods manufactured according to the individual instructions of the buyer or clearly adapted to his needs.
If you are in doubt as to whether a particular item is covered by the right of withdrawal, please contact us before returning it.
Defective or damaged goods
If the product you received is of poor quality, damaged or does not match the order, please contact us by e-mail. info@1bps.lt and specify:
- order number;
- product name;
- a description of the problem;
- If possible, attach photos of the damage or malfunction.
In the case of defective goods, consumer rights established in the legal acts of the Republic of Lithuania apply.
Seller details
MB "Bit per second"„
Company code: 305239530
VAT number: LT100016313718
Address: Vilniaus St. 86, LT-19120 Širvintos
Email: info@1bps.lt