Buying and selling rules

Editorial: 2026-09-10

1. General provisions

These rules of purchase and sale establish the terms and conditions of ordering, payment, delivery, return, warranty service and other relations in the online store. https://shop.1bps.lt/en/.

The mandatory consumer rights protection provisions of the Republic of Lithuania and the European Union apply to consumers.

2. Seller

3. Order and conclusion of the contract

Product descriptions, essential features and prices are provided on specific product pages. The buyer checks the selected product, quantity, delivery and contact details before placing an order.

A purchase and sale agreement is considered concluded when the buyer places an order and the seller confirms its receipt by electronic means, except in cases where additional confirmation is required before execution.

4. Prices, discounts and payment

The final amount due, taxes and shipping costs are displayed before the order is confirmed. Available payment methods are listed on the checkout page.

A new registered customer may be eligible for a discount of up to 10% on their first purchase. The specific discount may be lower or not applicable to some items due to pricing or minimum margin protection rules. The actual applied discount is displayed in the cart and/or during checkout.

5. Delivery

The estimated delivery date is provided on the product, cart or checkout page. Unless the parties agree otherwise, the goods are delivered no later than the deadline set by law.

6. Right to withdraw from a distance contract

The consumer, except for exceptions set out in legal acts, has the right to withdraw from a distance contract within 14 days without giving a reason.

The report can be submitted electronically on the page „"Abandonment of the contract"“ or by other clear statement to the seller. Upon receipt of the electronic refusal, the seller sends an acknowledgement of receipt by e-mail.

The consumer must return the goods immediately and no later than 14 days from the date on which the consumer communicates his/her withdrawal from the contract, unless the seller collects the goods. The direct costs of return shall be borne by the consumer, unless the seller agrees to cover them or the law provides otherwise.

The consumer is liable for any diminished value of the goods only when the actions performed on the goods exceed what is necessary to establish their nature, characteristics and functioning.

The money is refunded in accordance with the procedure and terms established by law. The seller may withhold the refund until the product is returned or the consumer provides proof of its shipment, where such a right is provided for by law.

6.1. Main exceptions

The right of withdrawal does not apply in cases provided for by law, including goods manufactured according to the individual instructions of the consumer or clearly adapted to him, certain unpacked hygiene products, unpacked audio or video recordings and computer software, and other cases provided for in the Civil Code.

7. Defective goods and warranty

The seller is responsible for the conformity of the product and the statutory warranty obligations to the consumer. Consumer goods are subject to the seller's liability period set out in the legislation, which is usually two years from the date of delivery of the product.

In the event of non-conformity, the consumer may exercise the remedies provided for in the legislation, including repair or replacement, and in certain cases, price reduction or termination of the contract.

8. Claims and Disputes

Claims can be submitted by email. pagalba@1bps.lt. The consumer's claim shall be responded to in writing no later than within the time limit set by law.

If the consumer is not satisfied with the seller's response or the response is not provided in a timely manner, the consumer may apply to the State Consumer Rights Protection Service (SCPS) for an out-of-court dispute resolution.

9. Personal data and marketing

Personal data is processed for order fulfillment, accounting, customer service, legal obligations and other legitimate purposes. More information is available Privacy Policy.

Consent to receive marketing communications via email or in your browser is separate and optional. Consent can be withdrawn.

10. Final provisions

The Seller may update these rules. The version of the rules in force at the time of placing the order applies to the order, unless otherwise provided by law.